Service Terms

Thank you very much for choosing our services. Here are our service terms:

We never offer “promotional” or discounted “introductory” first sessions. The first session with your tutor will always be at the indicated “pay-as-you-go” rate.
Payment is required at least two (2) working days before a scheduled session or work begins to secure the specified tutor for the specified time, but in the case of postponements or cancellations requested by the client at least one (1) working day in advance, such payment may, at client request, be either a) applied in full as credit toward future work/sessions, or b) refunded [less all associated money processing fees incurred].
While in practice we try to be understanding as possible when it comes to postponements or cancellations with less than one (1) working day’s notice, we must also be fair to the expert tutors whose time is committed on your behalf. For this reason, in the case of late postponements/cancellations, any amount refunded or applied to future work/sessions will be at our sole discretion.

Any questions or concerns — please don’t hesitate to contact us.

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